Horse Willy

Our customer service - there for you in person

If you have any questions about your order or our products, we will be happy to help you!

Our customer service is available for you from

Monday to Friday from 9:00 to 15:00.

Whether it's about processing your order, product information or general enquiries - we are here to help and advise you. Simply contact us via the chat - we will get back to you as soon as possible.

30-Day Easy Returns

• Any Reason
• Fast Refund
• Up to 30 Days
• Unopened and in original packaging

You may return any product purchased directly from GRIMM's on the web shop as long as it is unopened and in its original packaging and within 30 days from the date your order was shipped.

If we receive your return and it meets our return policy, we will refund the full purchase price.

The refund applies only to the specific item and excludes any shipping charges. If the item was originally shipped under a free freight offer and the return would invalidate the original offer, the refund will be reduced by the amount of freight charges that would have been payable.

Postal address for simple returns:

Grimm's GmbH
Returns Service
Porschestraße 3
73269 Hochdorf

Please include the following with your return:
Your name
Your order number
Date of your order
Details of the items you are returning
Reason for your return (this helps us to improve our product descriptions and processes)
Further information:Returns at your own expense.

We recommend using a trackable parcel service for added security. Refunds will be issued based on the original payment method

With us, you can pay easily, quickly and securely with PayPal, which gives you additional buyer protection and means you don't have to enter any sensitive bank or credit card details.

Your transaction is processed via an encrypted connection and confirmed within a few seconds - so we can process your order straight away.

Don't have a PayPal account yet? No problem - you can easily create an account when you pay or pay as a guest.

Do you have any questions about a payment transaction? Our customer service will be happy to help you.