I changed my mind about something I ordered. Can I return it?

Yes, please review our GRIMM's 30-Day Easy Return Policy to see if your return is eligible. 30-day easy return Any reason Fast refund Up to 30 days Unopened and in original packaging You can return any products purchased directly from GRIMM's webshop as long as they are unopened and in their original packaging and within 30 days of the shipping date of your order. If we receive your return and it meets our return policy, we will refund you the full purchase price. The refund applies only to the item in question and excludes any shipping charges. If the item was originally shipped under a free freight offer and returning it would void the original offer, the refund will be reduced by the amount of the freight charges that would have been payable. Postal address for easy returns: Grimm's GmbH Returns service Porschestrasse 3 73269 Hochdorf DE Please include the following with your return: your name Your order number Date of your order Details of the items you are returning Reason for your return (this helps us improve our product descriptions and processes) Further information: Returns are at your own expense. We recommend using a trackable parcel service for added security. Refunds will be issued based on the original method of payment Please allow up to 5 business days after your item arrives at our warehouse for your return to be processed

Something is missing from my order. What should I do?

Is something missing? Wrong delivery? Damaged? Or does something seem strange to you?Is an item missing from your order? Have you received a different item to the one you ordered? Is the item you received damaged? Does the item you received appear to be faulty in any wayWe work hard to minimise errors and we stand behind our products 100%. We also realise that mistakes sometimes happen and that unfortunately not all products will arrive perfect! For this reason, we will personally deal with any issues that do not fall under our standard “30-day easy returns” policy.Please contact our team and together we will endeavour to resolve your issue.customercare@grimms.eu

I think I have received a faulty, damaged or incorrect product. What should I do?

Is something missing? Wrong delivery? Damaged? Or does something seem strange to you?Is an item missing from your order?Have you received a different item to the one you ordered?Is the item you received damaged?Does the item you received appear to be faulty in any way?We work hard to minimise errors and we stand behind our products 100%. We also realise that mistakes sometimes happen and that unfortunately not all products will arrive perfect! That's why we personally take care of any issues that don't fall under our standard "30-day easy return" policy. Please contact our team and together we will endeavour to resolve your issue as quickly as possible.customercare@grimms.eu

Bought from a specialist retailer? For returns and complaints, please contact the retailer where you purchased the goods. Goods not ordered directly from us can only be returned to the retailer. Ordered directly from GRIMM's? Please see your options in our FAQs under "Questions about my order".

Where can I buy/order GRIMM'S products?

Our products can be purchased within Europe directly from our online shop at grimms.eu or through our retailers and online retailers worldwide.

Horse Willy

Name: Horse Willy
Brand: GRIMM'S
SKU: 13010
Price: 22.90 EUR
Availability: InStock

€22,90

Tax included.

SKU: 13010

Educationally valuable
Sustainable & natural
Safe & harmless

In stock

Allready for small children to push it and walk after it! This product is recommended by spielgut (good toy guide).
Materials: made from alder, non-toxic plant based oil finish.
Size: H=15cm.

Our customer service - there for you in person

If you have any questions about your order or our products, we will be happy to help you!

Our customer service is available for you from

Monday to Friday from 9:00 to 15:00.

Whether it's about processing your order, product information or general enquiries - we are here to help and advise you. Simply contact us via the chat - we will get back to you as soon as possible.

30-Day Easy Returns

Any Reason
Fast Refund
Up to 30 Days
Unopened and in original packaging

You may return any product purchased directly from GRIMM's on the web shop as long as it is unopened and in its original packaging and within 30 days from the date your order was shipped.

If we receive your return and it meets our return policy, we will refund the full purchase price.

The refund applies only to the specific item and excludes any shipping charges. If the item was originally shipped under a free freight offer and the return would invalidate the original offer, the refund will be reduced by the amount of freight charges that would have been payable.

Postal address for simple returns:

Grimm's GmbH
Returns Service
Porschestraße 3
73269 Hochdorf

Please include the following with your return:
Your name
Your order number
Date of your order
Details of the items you are returning
Reason for your return (this helps us to improve our product descriptions and processes)
Further information:Returns at your own expense.

We recommend using a trackable parcel service for added security. Refunds will be issued based on the original payment method

With us, you can pay easily, quickly and securely with PayPal, which gives you additional buyer protection and means you don't have to enter any sensitive bank or credit card details.

Your transaction is processed via an encrypted connection and confirmed within a few seconds - so we can process your order straight away.

Don't have a PayPal account yet? No problem - you can easily create an account when you pay or pay as a guest.

Do you have any questions about a payment transaction? Our customer service will be happy to help you.

When we say we make wooden toys, that's true, but it's not complete. Our vision of a good and empowering childhood makes us who we are. Just as

...the unique combination of

GRIMM'S Magazine

Toy Rotation im Kinderzimmer: Trend oder Lifehack?

"We believe in playing, learning and experiencing - for a lifetime."

Sven & Elke Grimm

For almost half a century

We support families and their play. Many grew up with us and now pass on their knowledge of free play to their children. Become part of the GRIMM'S family.

Frequently Asked Questions (FAQ)

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