Spare Parts / Repairing / Complaint
Should you loose a part of your game, than you can get a replacement from us.
Simply download our form, fill it out and send it together with a detailed description of the missing part and a 10 Euro note to us and you will get the spare part via post.
Complaint & Repairing
We love wood because it is a natural material so it always has various markings that show up in our products, making each one unique. Grimm’s toys are always one a kind, carrying unique marks made by nature. Wood grain has changing structures and colors which serve as proof of its natural origins.
Different structures in the wood grain and color deviations are the testimony of a natural product. The unique variations are proof of quality, not defects. While making our toys, we carefully select wood without any defects. The quality of the wood is checked at each step in the manufacturing process. But wood lives and reacts to air changes, so we can not guarantee that it will never break. If the reason was a clear deficiency of the product, please write to us and send photo(s) to: firstname.lastname@example.org.
Often, however, a fracture is a condition that comes with using wood. Children may be advised and prompted to use caution with their special toys. However, if something breaks, you can repair the damage with glue. We have prepared a small first-aid kit which can be requested from your retail shop or at email@example.com.