Frequently Asked Questions (FAQ)

Spare Parts / Repairing / Complaint
Retail purchase / online commerce

You have purchased a product from one of our partners, so please contact them for a return and in case of complaint. Products can only be returned to your dealer.

Missing parts?

Are you missing a part of a puzzle or has a piece been damaged?

Please fill out the form for missing parts and send us a 10 Euro note. The replacement part will be sent to you.

To the form »

Please keep in mind that, unfortunately, we cannot replace everything. For example, the rainbow is made from a single piece of wood, so none of the bows is replaceable. If you are unsure if a part is replaceable, please call us at Tel: 07153-61034-0 or write to info@grimms.eu.

Repair / Breakage

Grimms stands for quality and long life. When making our toys, we carefully select the wood without defects. At each step, the quality of the wood is checked. But wood lives and responds to air changes. Wood is a natural product and not indestructible, so we can not rule out that something breaks.

Children may be advised and prompted to use caution with their special toys. However, if something breaks, you can repair the damage with wood glue. For this purpose, we have prepared a small first aid kit for you, which you can inquire at your dealer or from us at customercare@grimms.eu.

If the reason nevertheless a clear lack of the product was, we accept your complaint naturally gladly. Please contact your dealer where you bought the goods. Goods that have not been ordered directly from us can only be returned to the dealer.

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