Frequently Asked Questions (FAQ)

Product Information
How can I wash the dolls?

Please clean by hand washing with a little soapy water only. Please be careful and gentle when washing the face. The colours on the face are water-resistant, but they can fade. Please allow to dry at room temperature.

My new product has an unfamiliar smell - why is that?

We oil our wood products with a mix of different natural oils. The stronger smell is normal for natural linseed oil which is completely harmless, and will decrease over time.

Some of the scent from the oil will remain in the wood despite sufficient airing before packaging. The smell may also be stronger upon opening the package, but will dissipate.

Please use a damp cloth for cleaning. Wipe gently and dry immediately. When drying, please do not place on the heater, otherwise cracks may occur in the wood. Please allow to dry at room temperature. Please do not submerge in water and do not use disinfectant, hot water or similar.

Why can the rainbow only be stacked together in one direction?

Our organically designed Rainbow is hand-sawn from one single piece of wood which requires a lot of experience to do this work free hand. This leads to an asymmetrical construction, resulting in a more pleasant, natural appeal in comparison to using precise, symmetric stencils. Therefore, individual arcs may need to be rotated to obtain a perfect fit! It is exactly what makes our toy so special and each one unique.

Why don‘t the Rainbow, Semicircles and Building Boards exactly fit together?

The Semicircles and Building Boards are larger than the individual parts of the Rainbow, sometimes by up to 1cm. Is that normal?

Yes, the Building Boards and Semicircles are deliberately made to be larger than the corresponding bow elements of the 12 Piece Rainbow. As a result, younger builders can achieve greater success in building because not everything must be set precisely. This leads to more stable structures and more joy in playing!

Made in Germany & Made in Bosnia. Why?

We are a family driven and sustainably managed toy manufacturer at the foot of the Swabian Alb in Germany. Here in Hochdorf, we do all the design work, the surface finishing and treatment, assembly, quality control, packing and shipping. All our toys are labeled “Made in Germany” or “Made in Bosnia”.

The woodworking is done mainly by smaller, independent workshops. These companies work almost exclusively for us. We provide oversight and visit each of them regularly.

The largest workshop is in Bosnia and over the years, the owner has become like family.  During the Bosnian War in the 90’s, this person came to Germany to heal from battlefield injuries. After his physical recovery, our paths crossed and he learned woodworking skills at our company over many years before returning to his family in Bosnia. His decision to start his own company to fully utilize his new skills was also due to the fact that linden trees (the primary type of wood used in making our toys) are plentiful and well managed in Bosnia.

The company has grown from a one person operation to a much larger one with many talented craftspeople. The working conditions are of the highest standards and the staff are proud to be a part of the company that provides:

  • above-average salaries
  • daily free lunches that are freshly cooked by the company's own chef
  • regular work hours
  • protective work clothing
  • optimized workplaces to safeguard health

Our ethics and respect for all people and the environment means that we support our partners to do the same as we would not settle for anything else.

What kind of wood is used?

Our wood is only sourced from sustainably managed forests in Europe.

We use alder, lime, beech and maple wod. As of August 2015, we are FSC (Forest Stewardship Council) Certified.

By purchasing FSC-certified products, you contribute to the responsible use of our global forest resources. On the one hand, FSC achieves this through the definition and testing of environmental and social standards in forest management and, on the other, through the consideration of recycled material, which can be used in FSC-certified products. Select products are marked on the website and you will find the FSC logo on the packaging. We are pleased that through this step we can take on a little bit more responsibility for our forests and resources and document the efforts externally.

What are those markings on my product?

We love wood because it‘s a natural material which will always have various markings that show up in our products, making each one unique. Grimm’s toys are always one a kind, carrying unique marks made by nature. Wood grain has changing structures and colors which serve as proof of its natural origins. The unique variations are proof of quality, not defects. Discover the markings that make your Grimm's toy simply unique!

How can I clean the toys?

If you want to remove dirt from our products, simply wipe gently with a damp cloth and a little soapy water (if necessary). When drying, please do not place on the heater, otherwise, cracks may occur in the wood. Please allow to dry at room temperature. Please never clean our toys with disinfectant, hot water or similar!

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