Do you have a complaint about your Grimm's product? We want to help!

If you have purchased the product from one of our retailers, please contact the retailer first regarding any complaint or returns issue. Goods that have not been ordered directly from us can only be returned to the retailer.

If you need to contact Grimms directly, please give full details of the issue and if possible, include images to help us understand your concerns. Please include a photo of the round transparent batch sticker (below) on the product.

After submitting this form, you will receive a reply as soon as possible with information on how to proceed.

Furthermore, we refer you to our FAQ's concerning:
Product Information
Toy safety
Spare Parts / Repairing / Complaint
Other questions


When did you buy the product?

At which dealer did you buy the product from?

transparent batch sticker (below) on the product

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